FAQ

What products does Bazaarbagek offer?

We mainly offer silicone lick mats and double bowl feeding stations. Please refer to the relevant product pages for specific product information.

Which pets are silicone lick mats suitable for?

Different lick mat designs may have different dimensions and intended uses. Before purchasing, review the dimensions and suitable-pet information on the product page to choose an appropriate option for your pet.

How should I use a silicone lick mat?

Place and use the mat according to the instructions on the product page. Before use, check that the mat is intact and positioned securely, and choose suitable food in accordance with the product instructions. We recommend supervising pets while they use the mat.

How should I clean a silicone lick mat?

Follow the material and care instructions provided on the product page. Rinse the mat thoroughly and allow it to dry after cleaning to avoid food residue. Do not use cleaning methods or temperatures unless they are confirmed as suitable for the product.

Are double bowl feeding stations suitable for all pets?

Pets have different body sizes, feeding habits, and bowl size requirements. We recommend choosing a feeding station based on your pet's size, everyday feeding needs, and the dimensions listed on the product page.

What food or liquids can be placed in a double bowl feeding station?

Suitable use depends on the bowl materials and product design. Please check the instructions on the relevant product page to confirm which types of food or liquids are appropriate.

How should I clean a double bowl feeding station?

Follow the material and cleaning instructions provided on the product page. Remove food residue when cleaning the bowls and stand, and allow the components to dry thoroughly before using them again.

How long does delivery take?

Orders generally require 1–3 business days to process after payment confirmation. Standard shipping generally takes 7–15 business days after dispatch, with an estimated total delivery time of 8–18 business days. Actual delivery times may vary depending on the destination and shipping conditions.

Can I return an item or request a refund?

Yes. You may contact customer support to request a return within 30 calendar days from the delivery date. Please refer to our Return and Refund Policy for the applicable conditions and process.

How can I contact customer support?

You can email us at [email protected] or call +86 18086893266. Our support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).